Refund Policy

1. Overview

At Grayedify, we strive to deliver high-quality web development and digital solutions. Our refund policy ensures fairness and clarity for all projects and services we provide.

2. Eligibility for Refund

We offer refunds in specific circumstances outlined below:

• If a project has not been started within the agreed timeline due to delays on our end.
• If the project scope is not met as per the initial agreement.
• For duplicate payments made due to a system error.

3. Non-Refundable Services

Certain services are **non-refundable**, including:

• Custom web design & development once the work has begun.
• Domain name purchases, hosting services, or third-party software costs.
• Maintenance, consultation, or strategy planning fees.
• Completed milestones or approved project phases.

4. Cancellation Policy

Clients may request a cancellation before the project begins. If work has already commenced, a partial refund may be considered based on completed milestones.

5. Refund Process

To request a refund, please contact us with your order details and a reason for the request. Refunds are processed within **7-14 business days** after approval.

6. Contact Us

If you have any questions about our refund policy, reach out to us: Email: info@grayedify.com